Refund & Replacement Policy

NC Mycology LLC stands behind the quality of every product that leaves our lab. Because we sell live biological cultures, perishable goods, and instant digital downloads, our policy is tailored to each product type below.

Live Liquid Cultures & Spawn

Liquid culture syringes and grain spawn are living, perishable biological products. We guarantee that every culture leaves our lab sterile, viable, and true to strain. We inspect and QC every batch before shipping.

We will issue a free replacement or full refund if:

• The culture arrives visibly contaminated, leaking, or damaged in transit.
• The culture shows no viable growth despite proper storage and use, and the issue is reported within 7 days of delivery.
• You received the wrong strain or product.

To claim, email us within 7 days with your order number and clear photos of the syringe, the culture, and any affected grain or substrate.

Important: Contamination After Delivery

Mushroom cultivation depends on sterile technique, and once a culture leaves our lab the growing environment is outside our control. The most common reason a grow fails is contamination introduced during the customer's own inoculation, handling, or incubation, not a defect in the culture itself.

For that reason, we cannot offer refunds or replacements for:

• Contamination that appears after the culture has been opened, used to inoculate, or transferred.
• Grows that fail due to non-sterile technique, improper temperatures, poor air exchange, or contaminated grain or substrate supplied by the customer.
• Cultures stored improperly (for example, frozen, overheated, or left at room temperature for extended periods).
• Results, yields, or growth speed, which vary widely with each grower's conditions and experience.

We know this can be disappointing. If your grow fails, please reach out anyway. We are growers too, and we are glad to help you troubleshoot your technique so your next batch succeeds. We also publish detailed guides on sterile technique and contamination control to help you get consistent results.

Growing Kits & Physical Goods

Unopened physical goods may be returned within 14 days of delivery for a refund of the product price, less shipping. Opened or used grow kits are only eligible for replacement if they arrived defective or damaged, reported within 7 days with photos.

Digital Ebooks & Guides

Because digital guides are delivered instantly and cannot be returned, all ebook and digital guide sales are final and non-refundable. If you experience a technical problem downloading your file, contact us and we will make it right.

Workshops

Workshop seats may be rescheduled or refunded up to 7 days before the event date. Within 7 days, seats are non-refundable but transferable to another person.

How to Reach Us

For any refund or replacement request, please email us at Northcarolinamycology@gmail.com or call (252) 750-6145 with your order number and photos where applicable. We aim to respond within 2 business days.